# **FREQUENTLY ASKED QUESTIONS**
**Last Updated:** [2025/3/23]
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### **ORDERS & PAYMENTS**
**Q1: How do I place an order?**
A: Browse our collection, select your items, and proceed to checkout. Enter your shipping details and payment information. You’ll receive an order confirmation email once completed.
**Q2: What payment methods do you accept?**
A: We accept major credit/debit cards (Visa, Mastercard, Amex), PayPal, and [other relevant methods]. All transactions are securely encrypted.
**Q3: Can I modify or cancel my order after placing it?**
A: Contact us **within 2 hours** of ordering via [fengxincheng1024@gmail.com]. Once processed, changes cannot be guaranteed.
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### **SHIPPING & DELIVERY**
**Q4: How long does shipping take?**
A:
- Domestic: 3-7 business days after processing.
- International: 7-21 business days, depending on customs.
See our [Shipping Policy](link) for details.
**Q5: Is packaging discreet?**
A: Yes. All orders ship in plain, unmarked boxes or envelopes with no branding or product descriptions.
**Q6: Who covers customs fees for international orders?**
A: Customs duties, taxes, or import fees (if applicable) are the **customer’s responsibility**. Check your local regulations before ordering.
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### **SIZING & PRODUCTS**
**Q7: How do I choose the right size?**
A: Refer to our detailed [Size Guide](link) for measurements. If unsure, contact [fengxincheng1024@gmail.com] for advice.
**Q8: Are your products hygienic and safe?**
A: Yes. All items are brand-new, unused, and packaged securely. Materials comply with international safety standards.
**Q9: Do you offer custom sizing or designs?**
A: Currently, we only stock standard sizes. For custom requests, email [fengxincheng1024@gmail.com].
