# **FREQUENTLY ASKED QUESTIONS**
**Last Updated:** [2025/3/23]
---
### **RETURNS & REFUNDS**
**Q1: Can I return or exchange items?**
A: Due to hygiene reasons, **sealed/unused items** in original packaging may be returned within 7 days. See our [Return Policy](link) for eligibility.
**Q2: How long do refunds take?**
A: Refunds are processed within 3-5 business days after approval. Timing depends on your payment provider.
**Q3: What if I receive a damaged/wrong item?**
A: Contact us within 48 hours at [1024312849@qq.com] with order details and photos. We’ll resolve it promptly.
---
### **PRIVACY & SECURITY**
**Q4: Is my personal information safe?**
A: Absolutely. We adhere to strict data protection practices outlined in our [Privacy Policy](link).
**Q5: Will my billing statement show the brand name?**
A: No. Charges will appear as a neutral descriptor (e.g., “[WS]” or “[Discreet Billing Name]”).
**Q6: Can I purchase anonymously?**
A: Yes. We never share customer data with third parties, and all communication is confidential.
